Privacy Policy
We at QSound recognize that our customers are concerned about the manner in which we collect personal information when you visit our Web sites, and how we safeguard and use this information. We are committed to collecting only the information that you want us to have, and using this information only in the manner permitted by you and with your consent. This Privacy Statement covers the following Web sites:
www.qsound.com
www.3dsoundstore.com
What Information We Collect
Personally identifiable information:
We only collect personally identifiable information about
you that you agree to provide. Personally identifiable
information is any information that can identify you as a
specific individual, such as your name, address, phone or
fax number or email address.
We collect personally identifiable information when you:
- purchase a product or sign up for a service
- download a free product
- register to become a member of one of our sites
- purchase a product that we resell for one of our partners
- enter a contest or other promotion, or sign up for a newsletter
In addition, when you purchase a product or service we
collect your credit card information in order to process
the purchase. We may also collect certain demographic
information such as age, income and online shopping
preferences, when you register at some of our sites.
Under our referral programs we may ask Web site visitors
to provide contact information for friends or family who
might be interested in our products or services.
Other Information
Cookies:
A cookie is a small piece of code that a Web site
transfers to an individual’s hard drive. A cookie contains
a unique identifier that allows us to better understand
your usage of our Web sites and allows you to move about
the site without having to re-enter registration
information that you have already provided. Cookies are
not linked to any personally identifiable information.
If you simply want to browse, you do not have to accept
cookies from any of our sites. However, if you wish to log
in as a member, or to purchase products or services, you
must accept cookies. You can set your browser to not
accept cookies. See you browser’s documentation for
information on disabling cookies.
Advertisers that serve ads on our Web sites may assign
different cookies to you, and may track your usage of
these ads. These advertisers are not covered by our
privacy policy and you should check the advertiser’s
privacy policy for their information collection and use
practices.
Computer information:
We collect certain technical information from your
computer each time you request a page during a visit to
our Web sites. This information is provided by your
computer’s Web browser and may include your IP address,
operating system, Web browser software, screen resolution
and referrer Web site. This information, which is stored
in log files, is not linked to personally identifiable
information gathered elsewhere on our sites.
How We Use Your Information
Personally identifiable information:
When you register to become a member of a Web site, we use
the information you provide to create your member account.
When you download or purchase a product or service we use
the information you provide to complete the download or
purchase, and to bill your credit card. If you choose to
receive communications from us about promotions and
products, we use your email address to send you email
communications and your address information to send you
direct mail. If you sign-up for a contest or other
promotion, we use your information to enter your name as a
contest participant. We use your phone or fax number, or
your email address or mailing address, when we respond to
your questions, contact you for feedback or to give you
information on our products or services, or contact you
about billing, customer support or other administrative
matters. We may use your demographic information for
targeted promotion and advertising.
Cookies:
We use cookies to recognize when a visitor who has
registered at a Web site logs in to the site. We use
“session” cookies, which expire within 30 minutes after a
visitor leaves a Web site, to enable shoppers that buy
products from us
to complete their purchases. We also use cookies to
reference the affiliate URL that a customer linked from
when the customer buys one of our products after linking
from a member of our affiliate marketing program. We use computer information to analyze trends, track
visitors’ movements and gather broad demographic
information for aggregate use.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
What choices you have about how your personally identifiable information is used
When you register to become a member of a Web site, or purchase or download one of our products or services, we give you the opportunity to opt out of receiving communications from us about promotions and products. Each email or other communication that we send to you includes instructions on how to unsubscribe from receiving further communications. You may also withdraw your consent to use your personal information at any time (subject to legal or contractual requirements); however, we will then be unable to offer you certain services such as product support and access to member-only areas.
How We Share Your Personally Identifiable Information
We will not sell your personally identifiable information,
except in connection with a sale of our business (see Sale
of Business below).
With service providers and partners:
We may employ other companies or individuals to perform
functions on our behalf, for example filling orders or
providing other services. These companies may use
personally identifiable information to perform their
functions, but not for any other purpose.
Sale of Business:
We may transfer your personally identifiable information
to a third party in connection with a sale, merger or
other disposition (whether of assets, stock or otherwise)
of our business.
Legal Process:
We may be required to disclose certain personally
identifiable information from time to time to comply with
a court order, subpoena, search warrant or other legal
process. We may disclose this information to governmental
and regulatory authorities without legal process in the
event of a national emergency. We may reveal your identity
if we believe that you are violating any rights or
property of ourselves or others.
How long we keep your information:
We will destroy your personally identifiable information
once we no longer use it for the purpose for which it was
collected.
How you can access and change your information:
You can correct or update your information by contacting
us at privacy@qsound.com or by calling (403) 291-2492 and
asking to speak to our privacy co-ordinator.
Security:
We use Secure Socket Layer (SSL) protocol to protect your
data and secure your transactions when you purchase
products or services from us. We operate secure data
networks protected by industry standard firewall and
password protection, and we have security measures in
place to attempt to protect against the loss, misuse or
alteration of your user data. Only certain employees have
access to the information you provide us.
Changes to our privacy policy:
If we change our privacy policy, we will post those
changes on our Web sites. If we decide to use personally
identifiable information in a manner different from that
stated at the time it was collected, we will notify users
via email. Users will be able to opt out of any new use of
their personal information.
Information for our merchants and affiliates:
If you are a
member of our affiliate marketing program and you have
accepted or otherwise entered into an agreement (online or
otherwise) with us, you should consult the agreement for
additional privacy policies that may apply to you.
What To Do If You Have a Complaint About Our Privacy Practices
If you believe that we have dealt with your personally identifiable information improperly, you may file a complaint by contacting us at privacy@qsound.com or by calling (403) 291-2492 and asking to speak to our privacy co-ordinator. We will investigate your complaint, notify you of the outcome and inform you of any relevant steps taken.